ServiceTitan Review 2026: Pros, Cons and Who It Fits

ServiceTitan is field service management software built for residential and commercial trades with a full office team, most often HVAC, plumbing and electrical companies. It runs call booking, dispatch, the pricebook, estimates, invoicing, payroll and reporting in one system. It doesn't publish prices, and G2 reviewers rate it 4.4 out of 5 from 386 reviews.

This review covers what ServiceTitan does well, the common complaints, what it costs and how long setup takes, and which shops it fits. Ratings and setup times come from G2; prices come from ServiceTitan's pricing page and third-party guides.

Reviewed November 8, 2026.

ServiceTitan at a glance

• What it is: an all-in-one field service platform for trades, from call intake to payroll.
• Best for: residential HVAC, plumbing and electrical shops with call takers, dispatchers and 10 or more techs.
• Price: quote only, priced per technician; reported at about $245 to $500 per tech per month plus onboarding.
• Rating: 4.4 out of 5 on G2, from 386 reviews.
• Setup time: most often 1 to 3 months, according to G2 reviewers.
• Company: publicly traded on Nasdaq as TTAN.

What ServiceTitan costs

ServiceTitan sells three packages, Starter, Essentials and The Works, and prices each deal per technician through its sales team. Third-party guides in 2026 report about $245 to $500 per tech per month, a one-time onboarding fee of $5,000 to $50,000, and contracts that commonly run a year or longer. Pro products such as Marketing Pro and Contact Center Pro cost extra.

For a 10-tech shop on Essentials, those estimates add up to roughly $3,000 to $4,000 a month before add-ons. Our ServiceTitan pricing guide breaks down each package, the onboarding fee and the questions to ask on a sales call.

What ServiceTitan does well

• One system for the whole business. Reviewers value having scheduling, dispatch, invoicing and reporting in one place instead of five tools.
• Built for the call center. Call booking, the pricebook and memberships are designed for shops that take a high volume of residential calls.
• Helpful account teams. Many reviewers praise their customer success managers and support staff.
• Accounting integrations. Syncing with accounting software cuts double entry once it is set up.
• Depth for growth. Payroll, commission tracking and detailed reporting on the higher packages suit companies scaling past 15 to 20 techs.

Where ServiceTitan falls short

• Cost and commitment. Per-tech pricing, onboarding fees and annual contracts put it out of reach for many small shops.
• Long setup. G2 reviewers most often report 1 to 3 months to go live, and switching tools takes real configuration, data migration and training.
• Learning curve. Common tasks can take many steps, which slows new users down.
• Support on complex issues. Some reviewers say hard problems bounce between teams before they are solved.
• Accounting sync. It works, but reviewers say it can take effort to set up and troubleshoot.
• Reporting and mobile. Reviewers want more flexible reports and say some mobile workflows need workarounds.

Who ServiceTitan is for

ServiceTitan is a strong fit for a growing residential HVAC, plumbing or electrical company with a dedicated office, a steady flow of calls, and the budget and time for a few months of setup. Those shops use the call booking, pricebook, memberships and payroll every day.

It is a harder fit for crews of 1 to 10, for trades outside its core residential focus, and for anyone who needs to be up and running this week. Inspection-heavy trades, such as backflow, fire protection or septic, often need checklists and client reports more than a call center.

ServiceTitan vs Clevra

ServiceTitan is built for large residential shops with a full office. Clevra is built for crews of 1 to 15 that want the job, from the first call to the invoice, in one simple system they can set up themselves.

• In Clevra: clients, estimates, jobs, scheduling, invoicing, online payments and a customer portal on every plan; checklists, inspection reports and QuickBooks Online on Pro and Business; an AI receptionist add-on for $25 a month.
• Not in Clevra: payroll, commission tracking, a call center or ServiceTitan's Pro products.
• Pricing: a published flat plan fee, not per tech.

• Free: $0, 1 seat
• Pro: $49 a month, or $39 a month billed yearly, up to 5 seats
• Business: $99 a month, or $79 a month billed yearly, up to 15 seats

See the full Clevra vs ServiceTitan comparison, or our ServiceTitan alternatives guide for more options.

ServiceTitan review FAQ

Is ServiceTitan worth it?

For residential HVAC, plumbing and electrical companies with an office team and 10 or more techs, often yes: G2 reviewers rate it 4.4 out of 5 and credit it with running the whole business in one place. For smaller crews, the per-tech price, onboarding fee and setup time are hard to justify.

How long does it take to set up ServiceTitan?

G2 reviewers most often report 1 to 3 months to go live, and 3 to 6 months is also common. The time goes into pricebook setup, data migration, accounting sync and training.

Is ServiceTitan hard to use?

It has a learning curve. Reviewers say common tasks can take many steps and that new users need training, while experienced users value how much it covers.

How much does ServiceTitan cost?

ServiceTitan doesn't publish prices. Third-party guides in 2026 report about $245 to $500 per technician per month plus a one-time onboarding fee of $5,000 to $50,000. See our ServiceTitan pricing guide for the breakdown.

What are good ServiceTitan alternatives for small businesses?

Tools with published prices and month-to-month billing, such as Clevra, Jobber and Housecall Pro, cover scheduling, estimates, invoicing and payments for smaller crews. Our ServiceTitan alternatives guide compares them.

Try Clevra free

Set up your schedule, estimates and invoices yourself, at a price published on our site. The Free plan has no end date, and Pro or Business are free for 14 days, no card needed.

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Sources: ServiceTitan reviews on G2, checked November 8, 2026; ServiceTitan pricing page; third-party pricing estimates as cited in our ServiceTitan pricing guide.