Refund Policy

This page explains, in plain language, how billing, cancellation and refunds work for a Clevra subscription. It summarizes section 4 of our Terms of Service. If this page and the Terms ever differ, the Terms apply.

1. The short version

• The Free plan is free. We never charge it.
• The 14-day trial needs no card, and you are not charged unless you choose a paid plan.
• You can cancel a paid plan at any time. You keep paid features until the end of the period you paid for, and you are not charged again.
• Payments are non-refundable, and we do not give refunds or credits for partial months or years, except where the law requires it or as set out below.

2. Free plan and trial

New accounts can try Pro or Business free for 14 days without a card. When the trial ends without a subscription, your account moves to the Free plan. Your data stays, though some paid-only features and records may be locked until you upgrade.

3. How billing works

Paid plans are billed in advance, monthly or yearly, and renew automatically for the same period until you cancel. Taxes such as sales tax, GST, HST or PST are added where they apply.

4. Cancelling

Cancel from your billing settings in the app, or email hi@clevra.ai. The cancellation takes effect at the end of your current billing period. You keep access until then and are not charged again.

A yearly plan cancelled partway through runs to the end of the year you paid for. The unused months are not refunded.

5. Upgrades and downgrades

Upgrades start right away, with a prorated charge for the rest of the current period. Downgrades, including moving to the Free plan, start at the next billing period. Downgrading can lower your user seats and lock some features, so export anything you need first.

6. Billing mistakes

If you think we charged you by mistake, for example a duplicate charge or a charge after you cancelled, email hi@clevra.ai within 60 days of the charge. We will look into it and correct any error we made.

7. Price changes

We give at least 30 days' notice by email or in the app before a price change. It applies from your next renewal after the notice period. If you do not want the new price, cancel before it takes effect.

8. Refunds required by law

Nothing on this page limits a refund or other right you have under consumer protection or other laws that cannot be excluded where you live.

9. Payments your clients make to you

This policy covers your Clevra subscription only. When your clients pay your invoices online, the payment is processed by Stripe under your own Stripe account. You set your own refund policy for your clients, and you can issue refunds to them from Clevra or from Stripe. Clevra does not take a fee on those payments.

10. Contact

Billing questions: hi@clevra.ai
Clevra Inc. (dba Clevra), 2810 North Church Street, Wilmington, DE 19802, United States