Schedule diagnostics, return visits, and warranty calls — without losing track
Appliance repair scheduling is unique. The first visit is a diagnostic. Then you wait for parts — could be two days, could be two weeks. Then you schedule the return visit. If you don't track the status, customers fall through the cracks.
Clevra's job management handles multi-visit workflows. Create the job on the diagnostic visit. Set the status to "waiting for parts." When the part arrives, change the status and schedule the return trip. The customer gets a notification.
Warranty calls. Manufacturer warranty work has its own scheduling rhythm — you don't control the timeline, the brand does. Track warranty jobs separately so you know which ones are billable and which ones aren't.
Emergency calls. A restaurant's walk-in cooler goes down. Book the emergency job, assign the closest tech, and go. Same calendar, same app.
Quote diagnostics and repairs — with model and serial on file
"How much to fix my dishwasher?" You won't know until you see it. That's the nature of appliance repair.
Clevra's quoting handles the two-step flow. Quote the diagnostic fee upfront. Run the diagnostic. Then quote the repair — parts, labor, warranty status. Send the full repair quote for digital signature. The customer approves before you order the part.
Model and serial numbers. Every appliance has a model and serial. Clevra stores them in the customer record — per appliance, per property. When the customer calls about their Samsung fridge, you already have the model number before you roll.
Invoice when the repair's done. Track what's warranty and what's billable.
The part's in. The dishwasher runs. The customer is happy. Tap "Convert to invoice." The diagnostic fee and repair quote carry over. Send by text or email.
Warranty claims. Some jobs are covered by the manufacturer. Some aren't. Track which invoices are warranty (you bill the brand) and which are customer-pay. Keep them separate so your books are clean.
Parts on backorder? It kills cash flow when you've done the diagnostic but can't bill the full repair for three weeks. Clevra's job status tracking shows you every open job that's waiting for parts — so you know exactly where your revenue is stuck.
Automatic payment reminders go out on customer-pay invoices. Customers pay online. You stop chasing.
Crew management with certification tracking
Appliance repair techs often need brand authorization certifications — Samsung, LG, Whirlpool, GE. If you're running a team, you need to know who's certified for which brands.
Clevra's built-in HR tracks certifications, onboarding, and employee records. Your tech's Samsung authorization is expiring? You'll see it before the brand pulls you from the authorized service list.
Track every customer. Know their appliances.
Appliance repair is repeat business. The same customer calls about a different appliance every year. If you have their equipment history — every model, every serial, every past repair — you look like a pro when they call.
Clevra's CRM stores customer records with equipment details. When Mrs. Garcia calls about her washing machine, you see her address, her past repairs, and every appliance you've serviced at her house.
Model, serial, diagnosis, and fix. Captured and sent.
Every appliance repair starts with the same data: model number, serial, error code, symptoms. Then the diagnosis. Then the parts. Clevra's work forms capture all of it on-site instead of a handwritten ticket the office has to decipher.
The customer gets a branded PDF with the details. The next tech who visits has the full history in the job record.
Pricing
- Free, $0 forever: 1 seat. Solo appliance tech.
- Pro, $39/mo: up to 5 seats. Small appliance repair team.
- Business, $79/mo: up to 15 seats. Multi-tech appliance service company.
- Custom, talk to us: unlimited seats. Established appliance repair operations.
No per-user fees. No setup fees. Payments processed via Stripe at standard card rates.
