Terms of Service

Last Updated: July 14, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Clevra Inc., doing business as Clevra ("Clevra", "we", "us", "our"), a Delaware company with its address at 2810 North Church Street, Wilmington, DE 19802, United States. They govern your access to and use of the Clevra websites at clevra.ai and app.clevra.ai, the Clevra application, and all related services, features, and content we provide (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. You must be at least the age of majority in your jurisdiction to use the Service. The Service is intended for business use.

Your use of the Service is also governed by our Privacy Policy at https://clevra.ai/privacy (the "Privacy Policy"), which is incorporated into these Terms by reference. Certain features may be subject to additional terms presented when you enable them; those additional terms form part of these Terms and prevail over them in case of conflict for that feature.

1. The Service

Clevra is software for home-service businesses. Depending on your plan, the Service includes tools for client management, requests, quotes, jobs, scheduling and dispatch, invoicing, online payments, team management, timesheets, work forms and reports, messaging (email and SMS), a client-facing portal, and AI-powered features. A description of current features and plans is available at https://clevra.ai/pricing.

We are continuously improving the Service. Features may be added, changed, or removed over time, and available features vary by subscription plan.

2. Accounts and Users

2.1 Registration. You must provide accurate, current, and complete information when creating an account and keep it up to date. We may rely on the contact information on your account for notices.

2.2 Account Owner. If an account is created for a business, the business is the beneficial owner of the account. The billing contact on the account is treated as the default account owner (the "Account Owner") and can manage billing, invite and remove users, set permissions, and cancel the account. The designation "Account Owner" describes administrative control within the Service; it does not grant any ownership interest in the Service itself. If there is a dispute about who controls an account, we may request reasonable documentation (for example, business registration or government ID) and may, acting reasonably, determine the rightful Account Owner or temporarily restrict the account until the dispute is resolved.

2.3 Team members. Paid plans include a set number of users. The Account Owner may invite team members up to the plan's limit and assign them roles and permissions. You are responsible for your team members' use of the Service and for keeping their access current — including removing access promptly when someone leaves your business. Everyone who uses your account is bound by these Terms.

2.4 Credentials. You are responsible for safeguarding login credentials and for all activity that occurs under your account. Logins are individual and must not be shared. Notify us promptly at hi@clevra.ai if you suspect unauthorized access.

3. Client Portal and Your Clients

3.1 The portal. The Service includes a client portal through which your clients can view and approve quotes, view and pay invoices, submit requests, and view documents you share with them. Portal users access the portal by email-based login links; you are responsible for entering correct client contact details, since the portal relies on them.

3.2 Your relationship with your clients is yours. Clevra is a software provider. We are not a party to any agreement between you and your clients, and we are not responsible for the services you sell, perform, price, warrant, or refund. You are solely responsible for your dealings with your clients, including the quality of your work, your quotes and invoices, your licensing and insurance obligations, and the resolution of any dispute with a client.

3.3 Your reports and documents. The Service lets you create work forms, inspection reports, quotes, invoices, and other documents. You are solely responsible for the professional content, accuracy, completeness, and regulatory compliance of every document you produce and deliver with the Service. Clevra provides document tooling; it does not provide engineering, inspection, trade, legal, or other professional advice, and it does not verify your findings.

3.4 Portal users. Clients who use the portal do so subject to these Terms as applicable to them and to the Privacy Policy. The business that invited them — not Clevra — is responsible for the information displayed to them through the portal.

4. Plans, Trial, and Billing

4.1 Plans. The Service is offered on a Free plan and on paid subscription plans with different features and included user counts, as described at https://clevra.ai/pricing. Exceeding your plan's included user count or feature limits requires an upgrade.

4.2 Trial. New accounts receive a 14-day trial of paid features. No credit card is required to start the trial, and you will not be charged unless you actively subscribe to a paid plan. When the trial ends without a subscription, your account automatically moves to the Free plan. Your data is retained, but features and records associated with paid-only functionality may become inaccessible under Free plan limits until you upgrade.

4.3 Fees and renewal. Paid subscriptions are billed in advance, monthly or annually depending on the billing period you select, using the payment method on file, and renew automatically for successive periods of the same length until cancelled. You authorize us and our payment processor to charge the applicable fees, including on renewal.

4.4 Cancellation. You may cancel a paid subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the then-current billing period: you keep paid access until then, and you are not charged again afterward. Except where required by law, fees are non-refundable, and no refunds or credits are provided for partial billing periods or unused time.

4.5 Upgrades and downgrades. Upgrades take effect immediately, with a prorated charge for the remainder of the current billing period. Downgrades take effect at the start of the next billing period. Downgrading (including moving to the Free plan) may reduce available features, user seats, and access to records created with higher-tier features; export anything you need before downgrading. We are not liable for loss of access resulting from a downgrade you initiate.

4.6 Taxes. Fees are exclusive of applicable taxes (including sales and use taxes, GST/HST, and comparable taxes), which will be added where required and are your responsibility, other than taxes on our income.

4.7 Price changes. We may change subscription pricing with at least 30 days' notice by email or in-app notice. Changes apply from your next renewal after the notice period. If you do not agree with a price change, cancel before it takes effect.

4.8 Non-payment. If a renewal charge fails, we may retry it and will notify you. If payment remains outstanding, we may suspend paid features or move the account to the Free plan after reasonable notice. You are responsible for reasonable costs we incur collecting overdue amounts. If you believe a charge is incorrect, contact us within 60 days of the charge.

4.9 Free plan and promotions. We may modify the features and limits of the Free plan, and may offer promotional credits or discounts, at our discretion. Credits have no cash value, are non-transferable, and expire when stated or when your account closes.

5. Payments You Accept From Your Clients

5.1 Stripe. Online payment acceptance in the Service is provided through Stripe. To accept payments from your clients, you must register for a Stripe connected account and agree to the Stripe Connected Account Agreement, including the Stripe Terms of Service. Your acceptance of payments is governed by those Stripe agreements.

5.2 Clevra is not a payment processor. Clevra is not a bank, payment processor, or money services business. Funds from your clients are processed and paid out by Stripe. Payouts, payout timing, reserves, refunds, disputes, and chargebacks are handled under your agreement with Stripe, and you are responsible for them, including any resulting fees.

5.3 Your responsibilities. You are responsible for the accuracy of the amounts you charge, your own refund and cancellation policies, responding to disputes and chargebacks, complying with payment network rules applicable to you, and collecting and remitting taxes on your sales.

5.4 Processing fees. Payment processing fees are disclosed on our pricing page and/or by Stripe.

6. Text Messaging and Communications Compliance

6.1 Messaging features. Depending on your plan, the Service may let you send and receive SMS with your clients using numbers provisioned through our telecommunications providers. Messaging may require registration of your business information with carriers or registries (for example, A2P 10DLC registration for messages to US recipients). You confirm that the registration information you provide is accurate and will be kept current.

6.2 You are the sender. You are solely responsible for the messages you send through the Service, including their content and legality; for obtaining and maintaining any consent required from recipients under applicable laws (including CASL in Canada and the TCPA and related rules in the United States); for honoring opt-outs (including STOP requests) promptly; and for keeping any records those laws require.

6.3 Numbers and delivery. Messaging numbers are licensed for your use as part of the Service, not sold, and are not guaranteed to be portable. If your subscription or the messaging feature ends, we may reclaim the number after reasonable notice. Message delivery depends on carriers and is not guaranteed; carrier fees, filtering, and volume limits may apply.

6.4 Messages from Clevra. We may send you transactional and service communications (for example, billing notices, security alerts, and product updates necessary to operate the Service). Marketing communications are sent in accordance with applicable law, and you can opt out of them at any time.

7. Your Data

7.1 Ownership. "Customer Data" means the data you, your team members, or your clients submit to the Service — including client records, requests, quotes, jobs, invoices, photos, files, work forms, reports, messages, and notes. As between you and Clevra, you own your Customer Data.

7.2 Our license to operate. You grant Clevra a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and back up Customer Data as needed to provide, secure, support, and improve the Service, to comply with law, and as you otherwise direct through the Service. We may also use data in aggregated or de-identified form — in a way that does not identify you or any individual — to produce statistics and improve the Service.

7.3 Your responsibilities for Customer Data. You are responsible for the accuracy and legality of your Customer Data. Where Customer Data includes personal information about your clients, team members, or others, you confirm you have the rights and consents required under applicable privacy laws (including, as applicable, United States federal and state privacy laws and Canada's PIPEDA and provincial privacy legislation) for us to process it on your behalf as described in these Terms and the Privacy Policy.

7.4 Export and deletion. You can export key records from the Service during your subscription. For 30 days after your account is cancelled or terminated (other than termination for your material breach), we will make a reasonable export mechanism available on request. After that window, we may delete Customer Data in the ordinary course, subject to the retention practices described in the Privacy Policy and our legal obligations. The Service is not an archival system; maintain your own backups of records you cannot afford to lose.

8. Acceptable Use

You agree to use the Service only for lawful business purposes, and you will not:

• upload or transmit content that is unlawful, infringing, deceptive, or harmful, or that you lack the rights to use;
• use the Service to send spam or any communication that violates anti-spam, telemarketing, or privacy laws;
• introduce malware or other harmful code, or probe, scan, or test the vulnerability of the Service or circumvent its security or authentication measures;
• access the Service by automated means (scraping, bots, crawlers) except through interfaces we provide for that purpose;
• reverse engineer, decompile, or copy the Service or any part of it, except to the extent applicable law permits despite this restriction;
• resell, sublicense, rent, or provide the Service to third parties as a service bureau, or use it to build or benchmark a competing product;
• circumvent plan limits, including by creating multiple accounts for that purpose, or place unreasonable load on the Service;
• access the Service on behalf of a competitor of Clevra without our prior written permission; or
• use another person's credentials, impersonate anyone, or misrepresent your affiliation.

We may investigate suspected violations, remove content, and suspend or restrict accounts as described in Section 16. We may also access, preserve, and disclose information where we reasonably believe it is necessary to comply with law, enforce these Terms, prevent fraud or abuse, or protect the rights, property, or safety of Clevra, our users, or the public.

9. Intellectual Property, License, and Feedback

9.1 Our IP. The Service — including its software, design, interfaces, documentation, and content we provide (but excluding Customer Data) — is owned by Clevra and its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription, in accordance with your plan. No other rights are granted, and we reserve all rights not expressly granted.

9.2 Trademarks. "Clevra" and our logos are our trademarks. These Terms do not grant you any right to use them.

9.3 Feedback. If you send us suggestions, ideas, or other feedback about the Service, we may use it without restriction or obligation to you.

10. AI Features

10.1 Nature of AI output. The Service includes AI-powered features that generate content, suggestions, or answers based on your inputs and account data. AI output can be inaccurate, incomplete, or inappropriate for your situation. You must review AI output before relying on it or sending it to anyone, and you are responsible for how you use it. AI output is not legal, financial, tax, safety, or other professional advice.

10.2 Data and providers. Your AI inputs and the resulting outputs are Customer Data. AI features may be delivered using third-party AI providers acting as our service providers, as described in the Privacy Policy. Do not submit data to AI features that you do not have the right to share.

10.3 AI acceptable use. You will not use AI features to generate unlawful or harmful content, attempt to extract model training data, bypass safety controls, or interfere with the operation of the AI features. We may apply reasonable usage limits to AI features and may modify them as the underlying technology evolves.

11. Third-Party Services and Integrations

The Service may interoperate with optional third-party products (for example, accounting software, calendars, or payment services). Third-party products are governed by their own terms and privacy policies, which you are responsible for reviewing and accepting. By enabling an integration, you authorize us to exchange the relevant data with that provider on your behalf. We do not control third-party products, do not endorse them, and are not responsible for them; issues with a third-party product should be resolved with its provider. Links from the Service to third-party websites are provided for convenience only.

12. Beta Features

We may offer early-access or beta features, identified as such. Beta features are provided for evaluation, "as is", without warranties of any kind, may be changed or withdrawn at any time, may be subject to additional terms, and should not be relied on for critical business operations. Non-public information about beta features is our Confidential Information.

13. Confidentiality

Each party may receive non-public information from the other in connection with the Service that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will protect the other's Confidential Information with at least reasonable care, use it only in connection with the Service, and not disclose it except to employees, agents, and service providers who need it and are bound by comparable obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known, is received from a third party without duty of confidence, or is independently developed. A party may disclose Confidential Information where required by law or valid legal process, and where permitted will give the other party reasonable notice of the requirement.

14. Security

We maintain a security program with administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, and loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for securing your own systems, credentials, and email accounts (including the email accounts used for portal login links), for the access decisions you make within your account, and for promptly notifying us of any suspected compromise.

15. Availability, Support, and Changes to the Service

We work to keep the Service available and performant, but we do not guarantee that it will be uninterrupted or error-free. The Service may be temporarily unavailable for maintenance, updates, or events outside our reasonable control. We provide support through the channels described on our website. We may modify or discontinue features of the Service; if we materially reduce core functionality of your paid plan, we will provide reasonable advance notice.

16. Suspension and Termination

16.1 By you. You may stop using the Service and cancel your account at any time. Section 4.4 governs the billing effect of cancelling a paid subscription.

16.2 By us. We may suspend or restrict your access to some or all of the Service, or terminate your account, with notice where practicable, if: (a) you materially breach these Terms and, where the breach is curable, fail to cure it within a reasonable period after notice; (b) fees remain unpaid after notice; (c) we reasonably believe your use presents a security risk, is fraudulent or unlawful, or exposes Clevra or others to liability; (d) you or your users are abusive toward Clevra staff; (e) we are required to do so by law; or (f) a free account has been inactive for an extended period, after advance notice. We may also suspend access immediately where necessary to prevent harm to the Service or others.

16.3 Effect of termination. On termination, your right to use the Service ends. Section 7.4 governs data export and deletion. Sections that by their nature should survive — including Sections 3.2, 3.3, 5, 6.2, 7, 9, 13, and 17 through 22, and any unpaid payment obligations — survive termination.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLEVRA DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, CLEVRA DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT (INCLUDING AI OUTPUT) WILL BE ACCURATE OR RELIABLE. CLEVRA IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, FOR CUSTOMER DATA, FOR YOUR CLIENTS, OR FOR THIRD-PARTY PRODUCTS. YOU USE THE SERVICE AT YOUR OWN RISK.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) CLEVRA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) CLEVRA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID CLEVRA FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (II) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. IF YOU ARE DISSATISFIED WITH THE SERVICE, YOUR PRIMARY REMEDY IS TO STOP USING IT.

19. Indemnification

To the extent permitted by law, you will defend and indemnify Clevra and its officers, directors, employees, and agents against third-party claims, and resulting damages, costs, and reasonable legal fees, arising from: (a) your Customer Data; (b) the services you provide to your clients, including documents and reports you deliver; (c) communications you send through the Service, including email and SMS; or (d) your breach of these Terms or of applicable law. We will notify you of any such claim and may participate in the defense with our own counsel. You may not settle a claim that imposes obligations on Clevra without our written consent.

20. Governing Law and Disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting a formal proceeding, you agree to first contact us at hi@clevra.ai with a written description of the dispute, and both parties will attempt in good faith to resolve it within 30 days. If it is not resolved, the state and federal courts located in Wilmington, Delaware will have exclusive jurisdiction, and each party consents to the personal jurisdiction of those courts. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or Confidential Information.

21. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email or in-app notice before the change takes effect for existing users; non-material changes (such as clarifications) take effect when posted. The "Last Updated" date at the top reflects the latest version. If you do not agree to an updated version, stop using the Service and cancel your account before the change takes effect; your continued use after the effective date constitutes acceptance.

22. General

22.1 Entire agreement. These Terms, together with the Privacy Policy and any additional feature terms, are the entire agreement between you and Clevra regarding the Service and supersede prior agreements on that subject.

22.2 Severability and waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest remains in effect. A failure to enforce a provision is not a waiver; waivers must be in writing.

22.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.

22.4 Independent parties. The parties are independent contractors. These Terms create no partnership, joint venture, agency, or employment relationship.

22.5 Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, internet or utility failures, or acts of government.

22.6 Notices. We may give you notice by email to the Account Owner's address on file or through the Service. You may give us notice by email to hi@clevra.ai or by mail to 2810 North Church Street, Wilmington, DE 19802, United States, Attn: Legal. Notices are deemed given when sent (email) or received (mail).

22.7 Export and sanctions. You may not use the Service in violation of Canadian or United States export controls or economic sanctions, and you represent that you are not located in a sanctioned territory or on a restricted-party list maintained by Canada or the United States.

22.8 Language. These Terms are drafted in English, and the parties have expressly agreed that these Terms and all related documents be drawn up in English. Translations, if provided, are for convenience only; the English version prevails.

22.9 Publicity. We may identify you as a Clevra customer, using your name and logo, in customer lists and marketing materials. You may opt out at any time by emailing hi@clevra.ai.

22.10 Interpretation. Headings are for convenience only. "Including" means "including without limitation."

23. Contact

Questions about these Terms: hi@clevra.ai [LEGAL ENTITY NAME] (dba Clevra), 2810 North Church Street, Wilmington, DE 19802, United States