How scheduling works in Clevra

Every job, visit and crew on one calendar. Book work in a few clicks, drag visits when plans change, and let Clevra keep your customers in the loop.

Clevra week schedule with visits for three technicians, a job being dragged from the Unscheduled list onto Thursday, and a booking confirmation sent

What is field service scheduling software?

Field service scheduling software puts every job on a shared calendar, assigns each visit to a technician, and updates everyone when plans change. In Clevra, jobs, visits, tasks and on-site assessments sit on one calendar next to a map, so the office sees who is where and customers get confirmations and reminders without a phone call.

One calendar for the whole operation

Clevra's schedule shows jobs, visits, team tasks, on-site assessments and company events together. Switch between month, week and day views, and filter by type of work or by team member when you only want one tech's day. In day view each team member gets a column of their own, so you can see who still has room. Colors tell you at a glance what is in progress, due today, upcoming, done or running late.

Every scheduled appointment is a visit with its own status, assigned crew and on-site record. A job can hold one visit or many, so a two-day install or a season of maintenance stays under one job instead of scattered calendar entries. All-day events, and tasks with a date but no set time, sit in the all-day row at the top.

The schedule always runs on your company's time zone, whatever the clock on the computer you open it from. A visit booked for 9:00 AM reads 9:00 AM wherever your dispatcher sits.

Book a job in one window

Click Create and the whole job comes together in one form. Pick the client and the property, choose a one-time or ongoing job, set the visit date and time, and assign the crew. Add visit instructions for the tech, and tick one box to email the team about the assignment.

Clevra Create New Job window with client, property, One-time or Ongoing, start time, assigned technician and a checklist that comes with the service
Create a job and its first visit, with client, property, crew and checklists, straight from the schedule.

Not sure of the date yet? Tick Schedule later and the visit waits in the Unscheduled list. For flexible work, Anytime books the day without pinning an exact time.

Recurring work, set up once

Maintenance agreements, weekly lawn routes and quarterly pest treatments are ongoing jobs. Choose how the job repeats, daily, weekly, every two weeks, monthly or on a custom pattern, and Clevra creates the visits for you. The series ends after a set number of visits, up to 52, or on a date you choose. Any single visit can still be moved or reassigned on its own. See how this works for HVAC maintenance agreements, lawn care routes and pest control treatments.

Drag and drop when the day changes

A job runs long, a customer cancels, an emergency call comes in. Drag the visit to a new time or a different day and the job updates with it. When you book or move work, Clevra checks the people you assign against the jobs and calendar events they are already booked on at that time. If there is an overlap, it asks before you save, so a clash gets caught on screen instead of in the driveway.

Visits saved without a date and requests waiting for an on-site assessment sit in the Unscheduled list beside the calendar. Drag one onto a day to book it, or drag a visit back to the list to take it off the calendar. Work that is done, cancelled or already invoiced stays locked, so the record your customer paid against never shifts underneath you.

See the day on a map

The map sits next to the calendar and pins each visit at its address. Spot the job across town before you book it, keep nearby work on the same day, and book unscheduled work straight from its pin with Schedule Now.

Customers hear from you automatically

When a visit is booked, the customer gets a confirmation email. The day before, Clevra sends a reminder, and if the visit moves or is cancelled, the customer gets an email about that too, without anyone in the office picking up the phone.

On paid plans the same updates can also go out by text from your own business number, for customers who have agreed to receive texts. Text adds two more moments: an On My Way text when your tech heads out, with how long until they arrive if they give it, and a note when the visit is done. Reminders and booking texts wait for your texting hours, so nobody hears from you at 6 AM.

Each tech sees their own day

Give a team member the Technician role and they see their own schedule and assigned visits, not your company's client list or every invoice. On their phone they start and complete their visits and fill in checklists in the browser, and the Technician app for iPhone, coming soon, adds directions, On My Way and a visit timer. If a visit carries a required checklist, Clevra flags any unfinished items before the visit is closed out.

Technicians can also bill the jobs they work. From the visit they see the job's invoices, create and send an invoice, and record a payment. Reminders, voids and deposits stay with the office. For crew who should see only their own visits and time, use the Technician (limited access) role.

Anyone on the team can also subscribe to their own Clevra schedule from Google Calendar, Apple Calendar or Outlook through a private calendar link, so the day shows up next to everything else on their phone.

Book from Claude or ChatGPT

On Pro and Business, connect Clevra to Claude or ChatGPT and ask in plain words what is on the schedule tomorrow or when a tech has an open slot, then book the visit from the chat. A visit booked there sends the same confirmations as one booked in Clevra.

Built for the way trades schedule

The same calendar handles HVAC emergency calls in July, plumbing service calls, pool service routes and concrete scanning crews working across many client sites. Scheduling is included on every plan, including the free plan for solo operators.

More on how Clevra works: Quoting, Invoicing, Payments, Crew management, CRM.

Coming soon

An AI Office Manager that runs the day

Clevra is building an AI Office Manager that will keep the schedule moving in the background: updating customers on arrival times, filling cancelled slots, and preparing end-of-day invoices for review. It is not available yet. Everything on this page works today without it.

Switching from Jobber or Housecall Pro?

Bring your client list over from a CSV file, then book your upcoming visits on the calendar. Scheduling works the same way on every plan, including the free plan for solo operators, and paid plans are flat team prices rather than a fee per technician. Want a hand moving over? Book a call with our team and we will help.

FAQ

Is scheduling included in the free plan?

Yes. The calendar, map, recurring jobs, drag-and-drop rescheduling, and email confirmations and reminders are on every plan, including Free. Text message reminders need a paid plan.

Can I schedule recurring visits?

Yes. Make the job ongoing and choose how it repeats: daily, weekly, every two weeks, monthly or a custom pattern. The series ends after up to 52 visits or on a date you choose. Clevra creates the visits, and you can still move or reassign any single visit.

Does Clevra warn me about double-booking?

Yes. When you book or move work, Clevra checks the people you assigned against the jobs and calendar events they are already booked on, and warns you before you save.

Do customers get appointment reminders?

Yes. Customers get an email confirmation when a visit is booked and a reminder the day before. On paid plans they can also get text reminders if they have agreed to receive texts.

Can technicians see only their own schedule?

Yes. The Technician role sees its own schedule and assigned visits. Technicians mark their work complete, track their time and can bill the jobs they work, but they do not see your company's client list or every invoice. The Technician (limited access) role sees only its own visits and time, with no estimates or invoices.

Can I see my Clevra schedule in Google Calendar?

Yes. Each person can subscribe to a private calendar link from Google Calendar, Apple Calendar or Outlook. The link is read-only, so changes are still made in Clevra.

Which time zone does the schedule use?

Your company's. Every time on the schedule is shown and booked in your company's time zone, whatever the time zone on the computer you open it from.

Cta Dot Bg

All-in-one operations platform for trades.

You run a crew, not a tech company. Clevra handles the office stuff so you can stay on the tools.